Customer satisfaction of airtel & grameenphone you have already known that the issue we have selected for the term paper is “customer satisfaction level of retailer bangladesh & gramophone” we have tried to provide accurate information throughout the term paper. Customer satisfaction is defined as “the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Introduction to customer satisfaction and loyalty chapter 1 : introduction 11 introduction to customer satisfaction and loyalty 111 mobile service is one of the growing sectors in india. Grameenphone customer satisfaction grameenphone customer satisfaction grameenphone customer satisfaction executive summary this project report is the partial requirement of project program of east west university for the bachelor of business administration students. Project is about analyzing the present status of customer satisfaction level of grameenphone and the future prediction of the product& service based on organization’s aptitude and customer.
The services of customer care centers of grameenphone ltd objectives of the study the main purpose of the study is to measure customers’ satisfaction towards the services of. It has found that the overall customer satisfaction towards the grameenphone is 3457, where banglalink is 3314 (mean value) grameenphone users are more satisfied in case of 20 variables. The purpose of this project report is to analysis the customer satisfaction and loyalty of grameenphone and focus on the reasons for the gap between loyal and disloyal customers if it exists. Increased customer satisfaction status will raise the service value of gp, increase subscribers usages rate result increase revenue for gp now grameenphone ltd has to consider the gap minimization and maintain alignment with service offering and service quality to maintain the target level of csi.
Identification of factors responsible for customer satisfaction is a key concern of marketing scholars and marketers in now a days and it will remain in the future there is considerable evidence that quality factors affecting customer satisfaction. Your satisfaction matters thank you for agreeing to take part in gp:50’s customer satisfaction survey your experiences and opinions are important to us, as we want to make certain we’re maintaining the high standards we expect of ourselves by providing the reliable and accurate products you need, as well as the reliable and accurate service you deserve. Sales customer satisfaction of grameenphone ltd 14 significance of the study gp knows that in near future, the sell will sluggish down and all the activities will occur.
Grameenphone ltd gphouse basundhara, baridhara dhaka-1229 phone: +88-02-9882990, +880-1799882990 fax: +88-02-9882970 email us at [email protected] useful contacts for customer service. Internship report on customer satisfaction of grameen phone by lecturesheets & lecturesheetcom 13,259 views share like submission of internship report on “customer satisfaction of grameenphone” dear sir, with due respect, i am submitting my internship report on the topic titled “customer satisfaction of grameenphone” as a partial. “analysis of customer satisfaction on grameenphone ltd” introduction 11 background: grameenphone limited is now the foremost telecommunications service provider in bangladesh with 34412.
Customer satisfaction and management perception of grameenphone identify the gap in between the customer expectation and the management perception‟ as vividly enough, my research comprises adequate endeavors. Customer satisfaction of gp posted on june 15, 2018 march 27, 2018 by admin importance: grameenphone is now the leading telecommunications service provider in the country with more than 21 million subscribers as of march 2009. 1 background of the report 11 introduction topic of my internship project is assessing customer satisfaction of grameenphone i got the opportunity to do my internship at grameenphone ltd. To ensure the customer satisfaction at grameenphone ltd location bangladesh industry telecommunications current: grameenphone ltd 2 connections view farhana rosy’s full profile it's free your colleagues, classmates, and 500 million other professionals are on linkedin view farhana’s full profile. Grameenphone limited is now the foremost telecommunications service provider in bangladesh with 34412 million subscribers as of july 2011 in the recent business world, especially in telecommunication sector, long-term customer retention, ie, attaining sustainable marker share is a crucial issue.
Impact of customers satisfaction and customers retention on customer loyalty the weak side of the study is that it is limited to a single industry of mobile telecom industry key words: customer satisfaction, customer retention, customer loyalty customer satisfaction is the necessary foundation for the company to retain the existing. Factors affecting customer satisfaction on grameenphone users in bangladesh md hasebur rahman α, md redwanuzzaman σ, md masud-ul-hasan ρ & md asfaqur rahman ѡ i introduction obile telecommunication sector in bangladesh. Share & embed embed script size (px.
Customer satisfaction level of grameenphone ltd topic of my internship project is assessing customer satisfaction of grameenphone i got the opportunity to do my internship at grameenphone ltd i have been working for their customer relations division as the name implies, it deals with the customers after the sales occurs. The main focus of this report is to analysis assessing customer satisfaction level of grameen phone general objectives of this reports are to find out the satisfaction level of grameenphone subscribers, to discuss about the activity of the call center unit of grameen phone ltd, to focus on the most resent after sales service improvement and market position of grameen phone ltd, identify the. Grameenphone is the leading telecom operator with highest number of subscribers, widest network in bangladesh and providing best 4g internet service.
Monday, december 10, 2012 customer satisfaction level of grameenphone ltd. Customer care center is indispensable part for the service provider since most of the people of our country are illiterate as a market leader, grameenphone is continuously coming up with new ideas regarding its products and services. Internship report on customer satisfaction index and service quality assurance of grameenphone ltd internship report on recruitment process of human resource division in brac bank ltd internship report on analysis of customer satisfaction: a study on grameenphone. Moreover, grameen phone subscribers are happy with the country wide network in spite of this, gp users are not satisfied with service of the company considering the importance of customer satisfaction, this project was designed to assess the satisfaction level of gp‟s subscribers.